first_img Leave a Comment It isn’t easy to model the processes used by knowledge workers in most business environments.  As the business environment revolves more about the use and creation of knowledge, traditional repetitive business processes are being replaced with ad hoc ‘unstructured’ business workflows.  Much like managing unstructured data in the world of ECM, ‘Unstructured’ usually implies ‘hard to manage’ or ‘hard to model’.  Unstructured workflows have typically been considered outliers to processes that could be neatly organized and graphed on a flow chart. But ‘unstructured processes’ tend to be the norm rather than the exception.  In fact, an estimated 60-70 percent of business processes are ad hoc or unstructured.Because ad hoc workflow is so hard to model, it seems a bit odd that Gartner says that the adoption of BPM by companies will be ‘imperative’ for them to do before 2013.  And the reason Gartner gives for this urgency is that knowledge workers need BPM to help them to deal with their ad hoc business processes.  Clearly Gartner must feel that BPM vendors are close to a breakthrough on how to handle ad hoc business workflows.  But modeling ad hoc workflows is anything but easy or clear.  Today, vendors typically address an ad hoc workflow as a deviation from a well-known process — what is referred to as an ‘exception’.  Exceptions occur at some point in a workflow when something unexpected happens.  Exceptions usually cause the process to get diverted to an exception node where human intervention requries a decision to be made as to how to proceed next.  But exceptions are just that, something that are out of the ordinary.  Using an exception approach to modeling ad hoc workflows seems to miss the point that knowledge workers are continually confronted with different work tasks.  BPM will need to become more innovative to truly be useful in modeling ad hoc processes.But Gartner is optimistic.  “We’re predicting that companies will finally begin to recognise that process management is not just about automating routine, repetitive, well-understood structured parts of work, but more importantly, about supporting knowledge workers whose work is much less structured.”Gartner is scheduled to discuss the future of BPM in March at a seminar, and they’ve leaked their top five predictions for BPM in 2010:1. BPM will become more agile and real time.  It will be possible for processes to self-adjust based on the sensing of patterns in user preferences, consumer demand, predictive capabilities, trending, competitive analysis and social connections.2.  BPM will be ‘imperative’ for companies to use by 2013 to avoid a chaos of inefficiencies.3. By 2014 businesses will be moving from standard business applications to ‘compositions’, custom applications that are built from components and services.4. By 2014, Business Process Networks will be used in 35 percent of projects that involve multiple organizations.5. By 2014, 40 percent of Global 2000 businesses will use comprehensive business process models for their daily work, up from 6 percent in 2009.It sounds good.  But it also sounds a bit optimistic in how quickly good predictive and agile BPM tools will be developed. February 23rd, 2010 Category: Business Process Management center_img ‹ Technology: Dealing with ‘Big Data’ Recession Forces Businesses to Improve Processes and Intelligence › Leave a Reply Cancel reply Your email address will not be published. Required fields are marked *Comment Name *E-mail *Websitelast_img read more

first_imgHow to Write a Welcome Email to New Employees? Why You Love Online Quizzes Tags:#APIs#hack According to the company’s announcement, the following features were all built with this API:PayPal – Send money over a phone call, instantly and securely. For example, when you call friends with a friendly reminder to pay you back, they can transfer the funds into your account instantly.Meet Me – Quickly find the best place to meet in person. Meet Me suggests venues, like cafes or movie theaters, that are located halfway between the two callers. On Thrutu, you can instantly discuss your options and agree upon the destination.Shared Search ­- Search and browse the web together. Either caller enters a word, and both can see and click on the results.Doodle – Share sketches in real-time. Doodle is also integrated with sharing locations and photos in Thrutu, so users can add a personal touch, such as an arrow on a map or a heart or smiley face to a shared photo.Coin Flip – Make decisions or settle arguments with the toss of a coin.Mood Ring – A cute way to let the other caller know how you’re feeling – without having to use words.15 Together and Tic Tac Toe – Play classic games across the Thrutu platform, all while continuing conversations, encouraging competitive banter.My Flickr and My Twitter – View pictures or read tweets together, with instant, shared access to Flickr and Twitter streams.Wish You Were Here? – Share your local weather forecast. Whether on a tropical vacation or snowed in at home, callers can gloat (or complain) about their current weather while on the phone.What new features would you like to see built with this? That joke about how your smartphone can “even make phone calls” is pretty cliche by now. But it raises the question: why hasn’t anyone done anything to improve the state of voice calls on smart phones? After all, we’re carrying around powerful computers in our pockets, but the technology involved in phone calls on smart phones hasn’t evolved much.One company trying to change that is Thrutu, an application that adds real-time features to Android calls. For example, using Thrutu you can send money with PayPal from within a call, share and view a photo or “doodle” on a shared screen. It adds a number of possibilities for collaboration using mobile phones.Today, Thrutu announced that an API that will enable developers to build new features or integrate existing applications with its platform. You can request access here. Use the reference code RWW1 for priority access. klint finley 7 Types of Video that will Make a Massive Impac… Growing Phone Scams: 5 Tips To Avoid Related Posts last_img read more